Refund Policy

Last updated: October 28, 2026

We want paying us to feel like no risk at all. Here's exactly how it works.

You don't pay unless it can be fixed

Quotes are free. If we can't solve your problem, we tell you so and you pay nothing.

Missed the 12-hour guarantee? Full refund.

If a paid Quick Fix or Standard Fix isn't delivered within 12 hours of payment, email us and we will refund you in full. You keep the file. Time spent waiting on your reply doesn't count toward the 12 hours. Custom Builds are covered by the delivery time in your quote.

Doesn't work as described? We fix it or refund it.

If the delivered work doesn't do what your quote described, tell us within 7 days. We will fix it at no charge. If we can't, you get a full refund.

Live calls

• Cancel or reschedule up to 24 hours before: full refund
• We miss or reschedule the call: full refund or a new time, your choice
• We can't make progress on your problem during the call: full refund
• No-show without notice: no refund

How to request a refund

Email help@fixmyspreadsheet.co with the email address you paid with. Approved refunds are sent back to your original payment method through Stripe, usually within 5–10 business days depending on your bank.

Please contact us before filing a dispute with your card company. We can almost always sort it out faster directly.